Terms of Use

1. Booking Terms of Use

    1. Maximum occupancy limits must be adhered to at all times and includes children of all ages. Sleeper couches are recommended for children 12 years and younger only.

    2. If a unit number does not appear on this letter, one will be assigned to you on check-in. The establishment has the right to assign a different unit to the one originally allocated to you under this booking.

    3. You are solely responsible for confirming your booking requirements with the establishment before the check-in date. Please notify the establishment in advance if you anticipate arriving after the stipulated check-in time.

    4. Any additional fees prescribed by the establishment (e.g. parking, conservation, activity or entertainment fees), will be for your account.

    5. In terms of Section 40 of the Immigration Act, 2002, accommodation establishments are obliged to request valid identification from customers and therefore you  and your guests should have proper identifying documentation on check-in. Accommodation establishments may be entitled to deny access if any person does not comply with this requirement.

    6. Your booking will be cancelled if any booking fees are outstanding or your bank rejects the debit against your bank account.

    7. You may cancel your rental holiday booking and receive a full refund of the rental holiday fee if the rental holiday booking is cancelled within 5 (five) working days from the date of the rental holiday booking being confirmed by us. You will only be entitled to one cancellation and refund request within a 5 (five) working day period.

    8. A rental holiday booking cancellation request received by us after 5 (five) working days will be subject to the deduction of a non-refundable reasonable rental holiday booking fee determined by us from time to time, the amount of which will be disclosed to you at the time of booking. In addition, we will also deduct a reasonable rental accommodation cancellation fee. The rental accommodation cancellation fee that we will deduct from the rental accommodation refund due back to you is determined as follows: If you cancel 61 days or more before check in – 90% of the booking fee is due back to you; if you cancel 31-60 days before check in – 50% of the booking fee is due back to you; if you cancel 15-30 days before check in – 30% of the booking fee is due back to you; if you cancel 0-14 days before check in – you do not get a refund

    9. Any rental holiday booking cancellation request received by us after the check-in date and time of your confirmed rental holiday booking, whether received by us within the 5 (five) working day period or not, will not be accepted by us or qualify for a refund of the rental holiday fee at all. All rental holiday fee cancellation refund payments that may be due to you are subject to we having first received full payment of the rental holiday fee into our bank account and subject to any banking confirmation and/or administration refund process. Rental holiday cancellation fee refunds will only be made to you 15(fifteen) working days after the date of receipt from you of the applicable rental holiday booking fee.

    10. We accept no liability whatsoever for any injury, death, loss, damage, expense or accident suffered at the establishment you have booked, and arising from any act of God, nature, war, terrorism, insurrection, riot, boycott, theft, labour action, government action, natural disaster, bad weather or interrupted electrical/water/municipal services. We accept no liability to you or your guests, for any costs and expenses incurred during your/their stay at an establishments (including without limitation the costs of alternative accommodation) where you or your guests have complained about accommodation or the services provided at the affiliated resort, unless prior authorisation has been given by us for such costs to be incurred. We and our directors, officers, employees, associated companies, agents or servant’s liability for loss or damage incurred by you or your guests, howsoever arising through use of the our products or services, is limited to the fee paid to us in respect of the transaction giving rise to such a claim/s.

    11. “Working Day/s” shall mean calendar days, but exclude the date of the event, a Saturday, Sunday or any statutory public holidays. “Booking” shall mean a booking made in person, telephonically or electronically. All our pricing and fees are inclusive of the current Value Added Tax rate in the Republic of South Africa.

2. Use of this website

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Vacation Rentals International (Proprietary) Limited’s (trading as EndlessHolidays.co.za) relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The terms “EndlessHolidays.co.za” or ‘us’ or ‘we’ refers to the owner of the website whose registered office is The Core, Corner Leeuwkop & Kikuyu Roads, Sunninghill, 2157, Johannesburg, South Africa. Our company registration number is 2005/009353/07. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

    1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

    2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: name, location, membership number, IP address and browsing history.

    3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

    4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

    5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to design, layout, look, appearance, photos and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

    6. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

    7. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

    8. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).Some information provided on this Website has been obtained from third parties and is provided for informational purposes only. We are not liable for any inaccuracies in any third party information provided on this Web Site and does not endorse any of the activities, guides, vendors or service providers described. It is your responsibility to investigate the safety and suitability of any activity, and the credentials and fitness of any third party guide, vendor or service provider. We expressly deny any liability for engagement in any activity, and for use of any third party guide, vendor or service provider that may be mentioned or described on this Website. Additional fees, terms and conditions, and restrictions may apply to any activity or service and are determined solely by the third party vendor, guide, or service provider. Please contact the third party service provider, guide or vendor for complete details. We do not book, nor do we make any representations regarding the availability of third party activities or services.

    9. Your use of this website and any dispute arising out of such use of the website is subject to the laws of the Republic of South Africa.

    10. Words and expressions used in this document shall bear the ordinary meaning assigned to them unless the context dictates otherwise.